Change log

Portal & Admin Login Troubleshooting

In some cases you may experience an infinite redirect loop after logging into your Treepl Portal or the Admin area for any Treepl site.

This is due to some complexities in how cookies are managed in different browsers and the various settings that can be in place.

If you are experiencing such issues, below are some steps which should resolve the problem for you.

Browser Cookie Settings

Check that your browser settings are the same as follows:

Safari (Mac)

  1. Go to the “Safari” system bar menu.
  2. Select “Preferences”.
  3. Click “Privacy” in the top panel.
  4. Under ‘Block cookies’ select the option “Never”.

Safari (iPhone/iPad iOS 11)

  1. Open your “Settings”.
  2. Scroll down and select “Safari”.
  3. Under “Privacy & Security”, turn off “Prevent Cross-Site Tracking” and “Block All Cookies”.

Safari (iPhone/iPad iOS 10)

  1. Open your “Settings”.
  2. Scroll down and select “Safari”.
  3. Under “Privacy & Security”, select “Block Cookies” and “Always Allow” or “Allow from Websites I Visit”.

Chrome

  1. Paste the following address to the browser address bar: chrome://settings/cookies
  2. Under 'General settings', make sure either "Allow all cookies" or "Block third-party cookies in incognito" are selected:
Chrome Cookie Settings

In case you have Block third-party cookies in Incognito checked means that you will have infinite redirect loop in incognito mode however you still will have no such issues in general browsing mode.
If you want to login to Treepl in incognito mode please choose Allow all cookies option

Clearing Login Cookies

If you have set up your browser using the above guide and are still experiencing the infinite redirect loop then follow the steps below to clear/reset the necessary cookies.

Chrome

  1. Go to https://systemaccess.co/
  2. Right-click on the page area and select “Inspect” (alternatively you can access the Inspect tool by pressing “F12”).
  3. Go to the “Application” tab.
  4. Open the dropdown labelled “Cookies”.
  5. Right-click on the https://systemaccess.co/ entry.
  6. Click “Clear” then try going to the Portal (or Treepl site admin) to log in again.
Chrome Clearing Cookies

Safari

  1. Go to https://systemaccess.co/
  2. Right-click on the page area and select “Inspect Element” (alternatively you can access the Inspect tool by pressing “Option Command I”).
  3. Go to the “Storage” tab.
  4. Click on the menu item labelled “Cookies”.
  5. Then click on each cookie and press the “Delete” button in order to erase all cookies. Then try going to the Portal (or Treepl site admin) to log in again.
Safari Clearing Cookies

Check System Time

Check that your device system date/time is correct. The Single Sign On (SSO) token can become expired and not renew if there is a mismatch from the reported device time.


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Questions?

We are always happy to help with any questions you may have.
Visit the Treepl Forum for community support and to search previously asked questions or send us a message at support@treepl.co and we will consult you as soon as possible.